Loacker is looking for an enthusiastic manager, committed to customer satisfaction, people lead and with passion for improvements.
You are responsible for the development, continuous improvement and delivery of a high standard of customer service & sales support, together with the team, which cares about our international partners worldwide.
Head of Customer Service & Sales Support International (f/m/d)
YOUR TASKS
- Empower and Engage the Customer Service & Sales Support team (8 people)
- Responsible for delivering excellent services
- Responsible for relationship management with international distribution partners
- Strategic development of process and technology, to deliver key service outcomes, proactive driver for change and digitalization
- Finalize automation of order to cash operations and activate inside sales team
- Execution, support and implementation of long-term projects
- Ensure transparent and efficient flow of information between external and internal customers
- Identification and lead of continuous improvement projects
- Close collaboration with internal and external stakeholders
YOUR PROFILE
- Ideally 5-10 years of professional experience in customer service
- Experience in international business environment with the capability of handling different cultures
- Leadership, management skills, enthusiasm and positive thinking
- Hands on mentality, high and tenacious goal- and output-orientation
- Excellent analytical and problem-solving skills
- Strong organizational skills, ability to prioritize and strong attention to detail
- Excellent communication, negotiation as well as networking skills
- Ability to collaborate at all levels of the organization and across other functional areas
- Computer skills including MS Office programs, SAP, CRM (preferred Dynamics), document management (SharePoint) and BI
- Fluent English is a must, additionally German or Italian
WHAT WE OFFER
- Exciting role with a wide range of tasks and responsibilities
- Inclusive and structured onboarding plan
- Highly motivated team
- Fun at work, a friendly, collegial relationships at eye level, as well as the commitment to common goals
Work location in the mountains of Bolzano with opportunities for home office
Does this sound like you? If so, we look forward to receiving your online application in English.
