Global Customer Service Coach (m/w/d)

Kundendienst | Job-ID 82699

Train Minds. Shape Culture. Transform Customer Service.

As a Global Customer Service Coach, you will play a key role in strengthening and scaling our customer service excellence worldwide. You will work closely with the Head of Customer Service and local management teams to professionalize customer service processes, develop people and organizations, and embed a truly customer‑centric culture across our mixed sales companies.

You act as a coach, change agent, and ambassador for our customer service strategy, translating strategy into daily business impact.

Your Responsibilities

Coaching & Capability Building

• Coach local teams in operational customer service processes and tools to ensure consistent and efficient execution.
• Support organizational development initiatives within customer service organizations, fostering continuous improvement.
• Introduce and transfer best practices across Mixed Sales Companies to create synergies and leverage global know-how.
• Enable data-driven decision-making by supporting robust data analysis and meaningful interpretation of insights.
• Support the Head of Customer Service in effectively managing and embedding change initiatives.

Strategy & Culture

• Act as an ambassador for our global customer service strategy, ensuring a consistent understanding and implementation worldwide.
• Drive a customer‑centric, proactive service culture across all customer touchpoints.
• Support local management in improving daily business execution and strengthening operational excellence.

Products & Digital Transformation

• Introduce and promote customer service products and solutions, including service contracts, machine overhauls, remote service solutions, filter kits, and customer service toolboxes.
• Actively support and accelerate digital transformation initiatives within customer service organizations.
• Serve as an ambassador for the effective use of our customer service systems such as the Ticket System, CRM, ERP, Content Delivery Portal, Consumable Assistant, Overhaul Assistant, and related tools.

People Development

• Support local management in developing a sustainable employee development strategy, covering recruiting approaches, structured onboarding concepts, employee retention measures, and training and development programs.
• Foster regional collaboration and knowledge exchange between Mixed Sales Companies to leverage synergies and share best practices.

Your Profile

• Proven experience in customer service, service operations, or service management, ideally in an international or mixed sales company environment.
• Strong background in training, coaching, and organizational development.
• Solid understanding of customer service processes, systems, and digital tools (CRM, ERP, ticket systems, analytics tools).
• Experience in change management, cultural transformation, and strategy deployment.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Excellent communication and facilitation skills across cultures and management levels.
• High willingness to travel internationally.
• Fluent in English; additional languages are a plus.

What we offer

• Variety & Responsibility: You will have a high-impact global role with direct exposure to senior leadership with the opportunity to shape and scale customer service excellence worldwide.
• Individual Onboarding: We support you with a structured and personal onboarding process.
• Attractive Benefits: Flexible working hours, home office options, company canteen, free factory transport, bike leasing, employee discounts, and much more.
• Development & Perspective: Actively shape your future, both professionally and personally, across the entire group of companies in a dynamic, international working environment with high autonomy and responsibility.
• Modern Working Environment: At Liebherr, you can expect an international family‑owned company with an open team culture, short decision‑making paths, and strong collaboration.

Haben wir dein Interesse geweckt? Dann freuen wir uns über deine Online-Bewerbung. Bei Fragen kontaktiere bitte Lukas Oberbichler.

One Passion. Many Opportunities.